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| Frequently
Asked Questions . . . |
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Can
you tell me more about Lumenelle®
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How
do I contact Lumenelle? |
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What
design services does Lumenelle provide? |
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What
kind of lighting products does Lumenelle sell? |
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What do the icons mean on Lumenelle®
product pages? |
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What is the guarantee on Lumenelle®
products? |
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Where do I buy Lumenelle®
products? |
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What is your return policy? |
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Will
my personal information remain confidential? |
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How
can I become a Lumenelle®
reseller? |
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| Privacy
Policy |
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Do you sell,
give away, or share any of my personal information with other people or
companies?
No. Your personal
information will never be sold, transferred or in any way provided to anyone
outside of Lumenelle®
In addition, your personal information will never be released to any government
agencies without your permission, except when we are required to by law
or court order. |
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What specific
personal information about me is stored and how is this information used?
When a purchase
is made directly from Lumenelle by telephone, mail, or by purchase order,
the following information is collected from you:
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Name |
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Shipping Address
(address, state, zip code, country, etc.) |
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Billing Address
(if different than Shipping Address) |
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Phone Number |
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Order Details
(product ID, product quantity, price, date, etc.) |
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EMail Address (optional) |
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Fax Number (optional) |
This information is
used only for the purpose of order fulfillment and warranty coverage. The
same information is also collected when registering a product purchased
though a dealer. Your information will automatically be removed from our
active customer database one year after your last purchase or when the
warranty on your last covered item expires, whichever is later. |
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What Information
do you collect from me when I visit your web site?
NONE. This site
does not use cookies. |
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I am afraid of
receiving spam. When will you EMail me?
Lumenelle will only
email you for the following:
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Answering general
inquiries initiated by you, |
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Order Confirmation, |
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Shipment Notification, |
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Correspondence related
to: |
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Product Support, |
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Special Orders, |
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Order cancellations, |
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Returns. |
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What about the
links to other companies on your site?
Within Lumenelle's
website, there are links to other non-Lumenelle websites. The links are
provided for your convenience only and these companies are not affiliated
with Lumenelle, Inc. When you link to one of these third party websites,
these websites open in a new window. and Lumenelle's Privacy Policy will
no longer apply. Lumenelle, Inc. is not responsible for the privacy policies
or practices of any third parties. |
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| Security |
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How do I know
that information that you have on me is secure?
All permanent customer
information is kept only on computers and storage devices that are not
connected to or accessible via the internet. |
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| Return
Policy |
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Unopened Stock
Products
There is no time
limit on returning unopened products. The refund will be the amount shown
on your original receipt. We have asked our dealers to honor this policy
on our behalf. |
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Opened Stock
Products
You may return all
or part of your purchase within 30 days of purchase (45 days if ordered
by phone, or mail ordered) for a full refund. |
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Built-To-Order
Standard Products
Built-To-Order Standard
lighting products are generally not returnable except under warranty.
However, we do try to make exceptions whenever possible. Please contact
us. (Restocking charges may apply) |
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Custom Products
Custom lighting
products are generally not returnable except under warranty.
However, we do try to make exceptions whenever possible. Please contact
us. |
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Damaged During
Shipping
Please contact
us as soon as possible. |
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| Return
Instructions |
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Purchased From
A Dealer
If you made your
purchase through a dealer or lighting professional, please contact them
first. Most often, this will result in the quickest resolution. |
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You
should receive a complete refund including sales tax. |
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If the dealer or
lighting professional from whom you made the purchase will not accept a
return, please contact us for instructions. |
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Sales
tax and other store charges paid are not refundable. Shipping charges to
us are not refundable. |
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Purchased Directly
From Lumenelle®
Please contact
us directly. We will then provide you with the appropriate return instructions,
mailing label, and packing materials if needed. |
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You
will receive a refund of the purchase price including sales tax. Shipping
charges are not refundable. |
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